This post is part of the GenAI Series. A few moons ago, I built a small AI tool to deal with ticket delays at my company. It wasn’t a big, fancy product. It started as a simple experiment, but it worked really well. We were getting negative feedback from clients about tickets not being completed on time. The real challenge was figuring out the actual reason behind each delay. Was it something our team did wrong, or was the delay coming from the client’s end? When you have a ticket with huge comment threads and internal notes, it becomes difficult to go through everything to find the real reason. It takes…