This post is part of the Voiceflow Series Chatbots have become a common part of modern businesses. Companies use them to answer customer questions, collect leads, assist with online purchases, schedule appointments, and much more. Their conversational nature makes it easier for users to get the information they need quickly, often reducing response times and improving the overall customer experience. As a result, chatbots have become an effective way for businesses to engage with visitors while automating repetitive interactions. There are many chatbot platforms and frameworks available today, but I personally recommend Voiceflow because of its simplicity and, to be honest, it just works. To keep things simple, we’ll build…
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Reimagining Customer Support with GenAI
This post is part of the GenAI Series. If you’ve ever worked in customer support, you know the feeling. It’s 2 PM on a Wednesday. Your inbox is overflowing. A customer just sent their third “following up” email. Your manager wants to know why last week’s tickets are still open. And somewhere in the back of your mind, you’re wondering: Why does this feel so hard? Here’s the thing: Most support teams aren’t failing because people aren’t trying hard enough. They’re struggling because the systems we’ve built over years of “making do” were never designed to handle today’s volume, complexity, or customer expectations. And the stakes? They’ve never been higher. According…
